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Enhancing Professional Practice: Human Factors, Assertiveness, and Communication

Enhance your healthcare practice with Bangor University’s course on human factors—improving patient safety, communication, and workplace wellbeing.

GBP (£) £ 96.00

Enhancing Professional Practice: Human Factors, Assertiveness, and Communication CPD | Module Overview

This short course helps healthcare professionals navigate the complexities of human behaviour to improve safety and effectiveness. We'll explore human factors – how people interact with their work environment – and their impact on patient care. The principles you will learn (originally developed in aviation) are now vital across many sectors. We'll also examine communication, assertiveness, and conflict resolution, showing how these skills enhance both your personal well-being and patient safety. Finally, you'll review your own assertiveness skills, gaining confidence to handle challenging situations. This course equips you with practical tools to create a safer, more productive work environment.

Learner Outcomes

Upon completion of this course, you will be able to:

  • Define human factors and explain their influence on professional practice and patient safety within a healthcare setting.
  • Describe the origins and application of human factors principles, illustrating their relevance beyond the healthcare sector.
  • Analyse the role of effective communication, including assertiveness and conflict management, in enhancing personal well-being, patient safety, and team dynamics.
  • Assess their personal assertiveness levels and identify strategies for improvement in professional interactions.

Benefits of attending

This short course offers delegates insight into the psychological and environmental factors that influence decision-making and performance in healthcare settings. By understanding human factors, participants will be better equipped to identify risks, enhance communication, and respond confidently in high-pressure situations. The practical tools and reflective exercises provided will not only improve patient safety and team dynamics but also support delegates’ own resilience and professional growth.

Leadership for Medical and Health Professionals – an introduction - CPD Expert Tutor

Meet the Tutor of the 'Enhancing Professional Practice: Human Factors, Assertiveness, and Communication' CPD Module.

Click a photo to read the biography...