Coughs and Colds

Resource Content

Coughs and colds are a frequent presentation to pharmacy, with customers seeking advice on the most appropriate treatments. This resource for pharmacy counter assistants is designed to test your knowledge on the latest management and advice for patients presenting to pharmacy with typical cough and cold symptoms. This unique resource will present you typical patient/customer scenarios that will be immediately familiar to you, with each question assesing what you would do in that scenario.

Each question is designed to test a particular aspect of patient care that is highly relevant to your role as a counter assistant. After each question, there are detailed explanations and further reading to help support your learning. Also you are given the opportunity to reflect upon each of the questions.

Aims and Objectives

On completion of this resource, you will have a better understanding of:

• Knowing when to refer customers to your pharmacist
• Identifying the most appropriate treatments for customers with cold or flu symptoms
• Providing the most appropriate advice for customers with cold or flu symptoms
• The legal restrictions on selling cough and cold remedies for adults and children

Reviewing Author: Mohammed Swaleh

Editor: Chris Jones