Coughs and colds are a frequent presentation to pharmacies, with customers seeking advice on the most appropriate treatments. This module for pharmacy counter assistants is designed to test your knowledge of the latest management and advice for patients presenting to pharmacies with typical cough and cold symptoms.
Each question is designed to test a particular aspect of patient care that is highly relevant to your role as a counter assistant. After each question, there are detailed explanations and further reading to help support your learning and expand your knowledge for future interactions with customers. Also, you are given the opportunity to reflect upon each of the questions.
This module presents you with typical patient/customer scenarios that you encounter daily. Each question assesses your response to these situations, ensuring that your learning is immediately applicable to your role as a counter assistant.
We cover a wide range of aspects related to patient care in the context of coughs and colds. This includes the latest treatment options, advice on symptom relief, and when to refer customers to a pharmacist or healthcare professional.
Once you successfully complete the module - and achieve the minimum pass rate of 60% - you'll be awarded a downloadable 1-hour CPD Certificate, which you can print or upload to your CPD Portfolio.
On completion of this module, you will have a better understanding of:
Knowing when to refer customers to your pharmacist
Identifying the most appropriate treatments for customers with cold or flu symptoms
Providing the most appropriate advice for customers with cold or flu symptoms
The legal restrictions on selling cough and cold remedies for adults and children